1. My pharmacy sends me a text through an app.
2. I have to log in to the app.
3. I don’t remember my password, and it's not in my current list of passwords.
4a. I could go look for last year’s list of passwords in my desk
or
4b. I could press “Forgot Password”
5. I choose 4b because I don’t want to get out of my chair.
6. I have to fill out a form with my name EXACTLY as the pharmacy has it, and I’m prompted to get a pill bottle for that info, so...
7. I have to get out of my chair.
8. After I fill in my name and birth date, I have to wait for a verification code.
9. I type in the verification code and am provided with my user name (not what I thought it was).
10. Now I have to choose a password of at least nine characters including upper and lower case letters, numbers, and other characters.
11. Once that is done, I can see the text my pharmacy sent me.
12. I have prescriptions to pick up? Now I have to call to find out what those prescriptions are.
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